• Management overview
• Building the team
• Managing the team
• Communication
• Performance
• Retention
• Salary review
• Health and safety
• HR records
• Disciplinary action

• Case studies
  • A square peg in a round hole
  • Whose morale counts?
• Resources
• Further reading

• People In Aid Code

Whose morale counts?

He was an excellent technical manager, hard working, level headed, dedicated and well respected amongst his peers. His team however was disillusioned and de-motivated. Several members had resigned while others were spending more and more time and energy outside the work place. The programme was suffering.

Whilst the staff management problems could be raised during his performance review, they could not be tackled without support as many related to personal attributes or attitudes. There was also the question of the manager’s own morale as he was otherwise doing a very good job.

The solution adopted was coaching, involving regular one-to-one meetings or telephone calls with a management adviser. As in many such cases, the manager was well aware of his own weaknesses. It was not difficult therefore for the coaching to focus successfully on relevant areas of management capacity building.