• Management overview
• Building the team
  • Team member styles
  • Team member expectations
• Managing the team
• Communication
• Performance
• Retention
• Salary review
• Health and safety
• HR records
• Disciplinary action

• Case studies
• Resources
• Further reading

• People In Aid Code

Building the team

This may be the first time any of you are working together as a team. There will be a mixture of professional and cultural backgrounds, styles and expectations. Teams will not only have to be built but also rebuilt as new members join and others leave.

Issues:

• Team vs Group – need to form first from second
• Stages in team's development – forming, storming, norming, performing, – and in emergencies reforming
• Role of programme managers

Problems can arise:

• individuals can feel isolated,
• teams do not function due to poor communication between or within them,
• feuds can start between sections,
• there can be a duplication of work or tasks can be left undone as everyone thinks it was someone else’s job.

You can address these problems in a number of ways:

• Ensuring that new team members receive the best possible induction, training, briefing and handover
• Mentoring or buddying of new team members during their probationary period.
• Encouraging good communication
• Encourage sections, e.g. finance, programme, logistics, to work together to find solutions rather than always coming to you for guidance or decisions.